Eflooring.co.uk Privacy Statement

Eflooring.co.uk respects your privacy and is committed to protecting it. Eflooring.co.uk provides this Privacy Statement to inform you of our privacy policy and practices. We have structured our web sites so that, in general, you can visit Eflooring.co.uk on the web without identifying yourself or revealing any personal information.

Eflooring.co.uk uses personal information to better understand your needs and interests, and provide you with a better service. Once you choose to provide us with personal information, you can be assured that it will only be used to support your customer relationship with Eflooring.co.uk. We take seriously the trust you place in us; we will not sell, rent or lease your personally identifiable information to others.

What we collect

On our website, you can order products, make information requests and engage in e-mail correspondence.

The types of personal information you provide to us on these pages may include name, address, phone, email address, invoicing information, transaction, credit card information and contact details.

•   Name (including title)
•   Address
•   Phone number
•   Email address
•   The date and time you used our services
•   The pages you visited on our website and how long you visited us for
•   Your IP address
•   Your GPS location (where you have permitted access to this)
•   The internet browser and devices you are using
•   Details of any transactions between you and us
•   Voice recordings of calls you make to us
•   Any information within correspondence you send to us.

How we use it

Eflooring.co.uk uses your information to help us understand your needs and interests and provide you with better services. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support and to update you on services and benefits.

Occasionally we may also use your information to contact you for market research regarding Eflooring.co.uk products or services. We will give you the opportunity to opt-out of market research and customer surveys.

Credit card information is used only for payment processing only, and is not used for any other purposes. Data collected online may also be combined with information you provide through other sources such as product registration, call centres or public events such as trade shows or seminars. Anonymous (non-personal) data is aggregated for reporting about the Eflooring.co.uk online website usability, performance, and effectiveness. It is used to improve the customer experience, usability and site content.

Who we share it with

Eflooring.co.uk do not sell, rent, or lease your personally identifiable information to others. We do not share your personal information with any business partners or any unrelated third-party company unless you give your permission in writing.

Eflooring.co.uk contracts with third party service providers and suppliers to provide complete products, services and customer solutions described in "How we use it". These suppliers and service providers act on behalf of Eflooring.co.uk and are bound to the Eflooring.co.uk Privacy Policy.

Suppliers and service providers are required to keep confidential the information received on behalf of Eflooring.co.uk and may not use it for any purpose other than to carry out the services they are performing for Eflooring.co.uk. These service providers may change, or we may contract with additional service providers in order to provide new services.

Eflooring.co.uk do not share personal information with any other third parties without your permission unless required to do so by law.

Security and Data Protection Act

Eflooring.co.uk is committed to ensuring the security of your information.

To prevent unauthorised access or disclosure, we maintain data accuracy and ensure the appropriate use of the information. Eflooring.co.uk has in place appropriate physical, electronic and managerial procedures to safeguard the information we collect.

We use SSL encryption when collecting or transferring sensitive data such as credit card information. Please click on the secure padlock logo when you are within the secure shopping section for validation.

Credit card numbers are only used for processing payment and are not used for other purposes. Our efforts to protect against credit card fraud help protect your financial data security.

Terms & Conditions

Copyright – Use of Content

Eflooring.co.uk authorises you to view or download a single copy of the material on the eflooring.co.uk site solely for your personal, non-commercial use if you include the following copyright notice: "Copyright – 2023 - 2024, eflooring.co.uk. All rights reserved" as well as any other copyright and proprietary rights notices which were contained in the Content.

You may not modify, copy, publish, display, transmit, adapt or in any way commercially exploit the content of the eflooring.co.uk website. Only if you obtain prior written consent from us may you publish, display or commercially exploit any material from the eflooring.co.uk website. To seek our permission, you may contact us in writing. If permission is granted by us, you may not change or delete any author attribution, trademark, legend or copyright notice. The Content is protected by copyright under English Law. The Content remains with eflooring.co.uk. Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws. Content and features are subject to change or termination without notice in the editorial discretion of eflooring.co.uk. All rights not expressly granted herein are reserved to eflooring.co.uk. If you violate any of these Terms and Conditions, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Content.

You must abide by all additional copyright notices or other restrictions contained in any of eflooring.co.uk.

Links and Advertisements to Other Sites

Links

These terms and conditions apply only to eflooring.co.uk, and not to the sites of any other companies or organisations, including those to which any of eflooring.co.uk may link. We are not responsible for the availability of any other site to which any of eflooring.co.uk website links. We do not endorse or take responsibility for the contents, advertising, products or other materials made available through any other site.

Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, goods or services available on any other site. Other sites may link to any of eflooring.co.uk only through a plain-text link.

To seek our permission for a plain-text link, please contact us in writing. We reserve the right, however, to rescind any permission granted by us to link through a plain-text link, and to require termination of any such link to the eflooring.co.uk website, at our discretion at any time.

Advertisements

Eflooring.co.uk are not responsible for the content of linked third-party sites, sites framed within eflooring.co.uk, or third party advertisements sites linked to eflooring.co.uk and does not make any representations regarding their content or accuracy.

Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites.

Privacy Policy

We are committed to protecting your privacy and security and have explained in detail the steps we take to do so.
We urge you to read our Privacy Policy.

Indemnity

You agree to defend, indemnify, and hold eflooring.co.uk, directors, employees, agents, affiliates, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.

Complete Agreement

These Terms and Conditions constitute the entire agreement between you and eflooring.co.uk with respect to the use of eflooring.co.uk and its allied sites, and Content. Your use of the eflooring.co.uk website is also subject to the eflooring.co.uk Privacy Policy. Thank you for your co-operation. We hope you find the eflooring.co.uk website helpful and convenient to use!

If you have any questions regarding our terms & conditions, please contact us via online@eflooring.co.uk.

Terms and Conditions for Sale of Goods – Definitions

eflooring.co.uk: We or us
Customer: Any person who buys goods from us for purposes that is outside his trade, business or profession.
Goods: All goods and services sold by us to you including packaging, manuals and any other ancillary components.
Conditions: Means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by us.

Our Head Office Address: eflooring.co.uk:
Holmes Lane
Selby
North Yorkshire
YO8 3GD

Our telephone number: 01757 428020

The conditions that apply to your purchase of goods from us:
A.) The conditions in Section A apply to your purchase of goods from us whether you are a consumer or not.
B.) The conditions in Section B only apply to your purchase of goods from us if you are not a consumer.

Making an agreement to purchase our goods

Wherever possible we will accept your order to buy the goods of the specification and description at the price indicated electronically and in which case there will be a concluded agreement between you and us.
In the event of unforeseen unavailability and it is not possible to accept your order to buy the goods of the specification and description at the price indicated we shall advise you by email or telephone call and offer either an alternative product or a refund of the product which we are unable to provide. Once you have accepted either offer this shall conclude the agreement between us.

Payment and Price

We shall not be bound to deliver the goods until you have paid for them. Payment shall be due upon placement of order. Time for payment shall be of the essence. The total sum due by you is the price indicated (Inclusive of VAT) and any carrier charges applicable.

Delivery agreement

We aim to despatch your order within the advertised estimated lead time.

If we are unable to deliver within the estimated lead time, we reserve the right to deliver your order within 30 days from when your order was placed. We shall inform you if we cannot deliver your products within 30 days and will give you the option to either wait for the products or cancel your order and receive a full refund.

We highly recommend that you do not book a tradesperson until your order has been delivered and checked by you. We cannot be held responsible for any third-party costs or changes which you may incur.

Delivery of the goods

A delivery date will be arranged once the order has been accepted and processed. You will receive a delivery date via email. If you do not receive this, please check your Junk folder, or email us at online@eflooring.co.uk. Your delivery date will be adhered to wherever possible.

We are unable to provide specific delivery times, although we do endeavour to call approximately one hour prior to delivery when delivering on our own vehicles. External carriers will not provide a phone call prior to delivery.

A.) The price of the goods does not include delivery by us to you unless otherwise stated.
B.) We shall arrange for carriage of the goods to your address on your behalf and the courier shall be our responsibility.
C.) We shall advise you by e-mail of the date when the courier has collected your goods.

Upon delivery please sign for the receipt of the goods. In the event that no one is at the property to receive the delivery, we reserve the right to charge the return haulage fee charged at a rate of 60p per KG along with a redelivery charge payable by you at £0.30 per KG. Products will be redelivered upon payment of this charge.

If the delivery is not rearranged by you within 48 hours we may have to charge a storage cost.

Most orders will be palletised and it is your responsibility to ensure you are able to or have assistance arranged by yourself to be able to unload the goods at the kerbside.

Deliveries are made to kerbside or as close to the property as access will allow. It is the customer’s responsibility to ensure that materials are moved from kerbside or front of property if required.

It is your responsibility to advise us of any access issues prior to delivery such as private roads which some couriers will not go down due to company policies and also that up to an 18tonne vehicle will be able to gain access.

Any aborted or late deliveries arising from incorrect or lack of required information from you will not be our responsibility and we reserve the right to charge you for any additional costs arising from this.

We shall not accept any responsibility or be liable for costs due to any delays that are out of our control. Should this occur, we will contact you to offer alternative delivery.

Cancellation of agreement

The rights of cancellation set out below apply to any agreement between the customer and Eflooring. You have a right to cancel the agreement at any time before the expiry of a period of 30 working days beginning with the day after the day on which you receive the goods unless the item is a bespoke item.

Cancellation prior to order being despatched:

You have the right to cancel your order prior to the order being despatched. You may cancel the order by calling us on 01757 428020.
We reserve the right to charge 4% of the total order value to compensate against Credit Card / Merchant services charges absorbed by us when an order is cancelled.
You have 1 hour from delivery confirmation to cancel before charges are applied. This must be done via a telephone call.

Cancellation of orders in transit (Goods in accordance of agreement/Unwanted goods):

We reserve the right to charge 25% of the sales value OR the return haulage fee charged at a rate of 60p per KG (whichever the greater) when goods have left for delivery and have to be returned to us for a refund.

The above will apply and an additional charge will be levied if orders have to be redelivered, charged at a rate of 30p per KG.
Some products supplied from eflooring.co.uk are bespoke to you, the customer, these items are non-returnable. These include cut to size, manufactured to order and made to measure products.

Cancellation after delivery (Goods in accordance of agreement/Unwanted goods):

I. Should you wish to return goods which are in accordance with the contract made you shall be liable to pay a handling charge of (25%) of the invoice price.
II. The return to us must be made within 60 days of the delivery date of the goods.
III. Goods must be unused and remain in their delivered condition for them to be classed as a returnable condition.
IV. Please contact us prior to the return via the Customer Care team to ensure you return the goods to the correct location.
V. Such goods must be returned by you to us carriage-paid and in the original product/branded packaging. We strongly recommend all goods should be returned via recorded delivery.
VI. You are under a duty to take reasonable care to see that they are received by us and not damaged in transit.

Some products supplied from eflooring.co.uk are bespoke to you, the customer, these items are non-returnable. These include cut to size, manufactured to order and made to measure products.

Damaged, Faulty or goods not in accordance with agreement I) If you have received any goods which are damaged, faulty or incorrect please report this to the delivery driver and note it on the paperwork.
II) You shall be required to provide images of all faulty, damaged or incorrect goods.
III) You take responsibility for the goods upon delivery to your address. Please check for any damage when accepting delivery and notify us so we can rectify any issues.
IV) You will be responsible for returning any goods to us at your cost; the original delivery charge is non-refundable. A refund will be issued within 14 days from receipt of the goods.
V) Clearance or discontinued sale products are sold as seen and available whilst stocks last. These items will not be eligible for refunds or exchanges. No further discounts or voucher/coupons are redeemable on these products.
VI) It is strongly advised not to book installation of the goods until they have been received and checked. We accept no responsibility from any costs incurred should products need to be returned and or replaced.

As an online based company the Support Ticket portal is direct communication with our team. These are treated as a matter of urgency and a monitored routinely. The team will reply through the support ticket as quickly as possible.

Our right of cancellation If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall not be liable for any other loss or damage whatever arising from such cancellation.

Statutory Rights

Your right of cancellation is in addition to your other statutory rights. The after sales service and guarantees and the voluntary code for the return of goods by you to us mentioned below do not affect your statutory rights.

Variations in description or specification

We stock different profiles/ designs of some products. If you are trying to match any goods to a previous order or project, please email online@eflooring.co.uk with an image of your current product you wish to match to.

OUR GOODS AND PRODUCTS

i) Goods and products may vary slightly from the online images.

Whilst the images shown on our website have been selected to be an accurate representation of colour and pattern we are unable to guarantee that a device used to view the images accurately reflects the colour of the goods.

Any minor variation in colour is not accepted as reason to reject or return the product

ii) Is the product fit for purpose?

When ordering goods it is your responsibility to check the manufacturer’s specification to ascertain it is suitable for the intended use and area. If you are unsure please contact us to discuss any queries or concerns.

iii) Product packaging can change from images.

As our images are for illustration purposes only the packaging the products arrive in can change.

iv) Checking your measurements are correct

Orders received that are supplied based on your measurements it is your responsibility to ensure they are accurate at time of order.

Any incorrectly measured products will not be subject to return or refund.

If you are unsure or would like advice on measuring your requirements, please contact us and we will be happy to help where we can.

v) Checking received orders are correct

Upon receiving your order please check for any damages or faults prior to beginning the installation.

Any goods cut, altered or installed will be deemed as checked and accepted by you.

We shall not be held responsible for any costs or remedial works needed due to any defects or damaged goods. Any poor installation or installation not following the manufacturer’s guidelines is your responsibility and we will not be held responsible for any costs arising from this.

Choice of law and jurisdiction

This contract is subject to the law of the United Kingdom. All disputes arising out of this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Order and Delivery Terms

• Delivery fees will be calculated at the checkout - the fees charged will be determined by the contents of your basket and the postal address entered.
• Some postal areas may be subject to a surcharge due to location. If applicable to your area, you will be notified of this at the checkout.

• Upon placing an order you will receive an automated order confirmation email. Please ensure that you check all contact/delivery information and the items included in your order at this time. If not received within 1 hour, please check your Junk/Spam folder or contact us on 01757 428020.
• A delivery date will be arranged once the order has been accepted and processed. You will receive a delivery date via email. If you do not receive this, please check your Junk folder, or contact us on 01757 428020. Your delivery date will be adhered to wherever possible.

• We will take no responsibility or liability for any costs incurred as a result of any changes to your delivery date through no fault of our own. Please do not book tradesmen until delivery has been made.

• We are unable to provide specific delivery times, although we do endeavour to call approximately one hour prior to delivery. You will be made aware if you have to be home to accept delivery. If you have specific delivery date requests or are working to a timescale we offer extra delivery options at an additional cost.

• All deliveries are made to kerbside or as close to the property as access will allow. Items cannot be moved or carried upstairs, round the back of the property etc. It is the customer’s responsibility to ensure that materials are moved from kerbside or front door if required. The driver will assist wherever possible.

• Some deliveries over 2 metres in length, or over 1 tonne in weight, may require assistance in offloading. In order to keep costs to a minimum for our customers, we may request that you assist the driver wherever possible.

• An additional charge will be applicable if orders have to be re-delivered.

• Where goods are returned, a fee of 25% of the sales value will be payable. This does not affect your statutory rights.

• All cancellation orders must be strictly made by telephone. Where this is not adhered to, the above will apply.